Member Services Specialist – Banking & Solutions

Navy Federal Credit Union; Durham (NC); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Durham, NC seeks a member services-focused associate to provide guidance on deposits, loans, and card products. You will perform routine platform banking tasks under supervision, developing confidence and independence in handling member needs.

The role emphasizes building relationships, delivering accurate service, and adhering to regulatory requirements while contributing to team knowledge and efficiency.

Qualifications

• Must build effective relationships with members and colleagues.
• Must research, analyze, and solve basic issues.
• Comfort working independently and in teams.

Responsibilities

• Provide basic counseling on products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and educate members
• Understand and comply with relevant regulations
• Support team by sharing knowledge as experience grows
• Process routine transactions including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship-building

Analytical skills

Independent worker

Composure under pressure

Systems navigation

Judgment

Change adaptability

Communication

Tools

Banking systems

Job description

Navy Federal Credit Union in Durham, NC seeks a member services-focused associate to provide guidance on deposits, loans, and card products. You will perform routine platform banking tasks under supervision, developing confidence and independence in handling member needs.

The role emphasizes building relationships, delivering accurate service, and adhering to regulatory requirements while contributing to team knowledge and efficiency.