Member Service Specialist – On-site Banking

Navy Federal Credit Union; Pensacola (FL); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Navy Federal Credit Union in Pensacola, FL is seeking a customer-focused associate to provide the full range of banking products and services, including deposit and loan products, and to perform moderately complex platform banking functions under supervision for growth in independence.

The role emphasizes building relationships, helping members with transactions, and ensuring compliance with regulations while contributing to team knowledge sharing and service excellence.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and in a team environment.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.

Skills

Relationship building

Analytical skills

Independent work

Team collaboration

Communication skills

Job description

Navy Federal Credit Union in Pensacola, FL is seeking a customer-focused associate to provide the full range of banking products and services, including deposit and loan products, and to perform moderately complex platform banking functions under supervision for growth in independence.

The role emphasizes building relationships, helping members with transactions, and ensuring compliance with regulations while contributing to team knowledge sharing and service excellence.