Member Experience Specialist – Banking & Accounts

Navy Federal Credit Union; Snellville (GA); Sur place; USD 30 000 - 34 000; Plein temps

Résumé du poste

Navy Federal Credit Union in Snellville, GA is seeking a customer service associate to support members with deposit and loan products, open and maintain accounts, and perform routine transactions under supervision to build confidence and independence.

You will work Monday–Saturday with variable hours, ensuring compliance with regulations and safeguarding cash, while helping members choose products that best meet their financial goals.

Qualifications

• Experience building relationships through rapport and trust.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and in a team.
• Adaptability in a high-production environment.

Responsabilités

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Connaissances

Building relationships

Analytical skills

Team collaboration

Communication skills

Formation

High school diploma or GED

Description du poste

Navy Federal Credit Union in Snellville, GA is seeking a customer service associate to support members with deposit and loan products, open and maintain accounts, and perform routine transactions under supervision to build confidence and independence.

You will work Monday–Saturday with variable hours, ensuring compliance with regulations and safeguarding cash, while helping members choose products that best meet their financial goals.