Member Services Specialist

AMS; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) matching

Education reimbursement

Career growth

Team environment

Job summary

AMS | Association Management Services NW is seeking a Member Services Specialist to join our in-office team in Portland. This role focuses on delivering exceptional customer service to homeowners, board members, and vendors, routing requests, and keeping daily tasks organized.

You will handle phone and email inquiries, maintain records across systems, and support scheduling and general office duties. The position emphasizes reliability, teamwork, and a friendly, detail-oriented approach to daily

Qualifications

• Customer service or administrative experience required.
• Strong communication and a friendly approach.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize across multiple requests.

Responsibilities

• Answer incoming phone calls and emails with friendly, professional assistance.
• Help homeowners, board members, and vendors with general questions and requests.
• Determine where questions or requests should go and route them to the right team.
• Follow up on requests and keep items moving.
• Enter and maintain accurate information in company systems.
• Process incoming mail and assist with general office duties.
• Assist with scheduling, coordination, and other admin tasks and projects.
• Collaborate with team members to ensure a positive experience for communities served.

Skills

Customer service

Administrative experience

Reception

Communication

Job description

Title: Member Services Specialist
Pay: $19–$21 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM | In Office

If you’re someone who enjoys helping people, staying organized, and keeping things moving, this could be a great opportunity for you.

AMS | Association Management Services NW is looking for a Member Services Specialist to join our team. This position is a great fit for someone with customer service or administrative experience who enjoys being a helpful first point of contact and working with a variety of people throughout the day.

You’ll work with homeowners, board members, vendors, and internal teams to answer questions, direct requests, and help make sure things get to the right person. You’ll also assist with a variety of office and administrative tasks, so no two days are exactly the same.

WHAT YOU’LL DO:

• Answer incoming phone calls and emails and provide friendly, professional assistance.
• Help homeowners, board members, and vendors with general questions and requests.
• Determine where questions or requests need to go and make sure they reach the appropriate team member.
• Follow up on requests and help keep items moving.
• Enter and maintain accurate information in company systems.
• Process incoming mail and assist with general office responsibilities.
• Help with scheduling, coordination, and other administrative tasks and projects.
• Work closely with other team members to provide a positive experience for the communities we serve.

WHAT WE’RE LOOKING FOR:

• Previous customer service, administrative, reception, or similar experience.
• Strong communication skills and a professional, friendly approach.
• Good organization and attention to detail.
• Ability to stay on top of multiple tasks and priorities.
• Comfortable working with phones, email, and computer systems throughout the day.
• A team-oriented attitude and willingness to jump in and help where needed.
• Someone who is dependable, adaptable, and enjoys helping others.

WHAT WE OFFER:

• $19–$21 per hour, depending on experience.
• Medical, dental, and vision benefits with employer contributions.
• Paid vacation, sick time, and holidays.
• 401(k) with company match eligibility.
• Education reimbursement after one year.
• Opportunities to learn new skills and grow within the company.
• A supportive, team-oriented work environment.

If you’re looking for a steady, Monday–Friday opportunity where you can use your customer service and organizational skills while continuing to learn and grow, we’d love to hear from you.