Member Services Specialist

North Star Community Credit Union; North Dakota; On-site; Full time

Benefits offered by this job

Opportunities for growth and development

Competitive pay and benefits package

Supportive team environment

Job summary

A community-focused credit union is seeking a Member Service Specialist in Bottineau, ND. This role is essential for welcoming members and delivering exceptional customer service. The ideal candidate will facilitate transactions, maintain accounts, and support members' financial needs, all while building strong relationships. Applicants should possess a high school diploma and have strong communication skills. Join a supportive team aimed at long-term community engagement and member success in financial matters.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn financial software systems.

Responsibilities

• Greet and assist members with a positive attitude.
• Process daily transactions including deposits and withdrawals.
• Identify member needs and recommend appropriate products.

Skills

Strong communication and interpersonal skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

Member Service Specialist

North Star Community Credit Union – Bottineau, ND

Position Summary
North Star Community Credit Union is seeking a friendly, detail-oriented, and member-focused Member Service Specialist to join our Bottineau team. This role is the first point of contact for our members and plays a key part in delivering exceptional service while supporting their financial success. The ideal candidate is personable, dependable, and passionate about building strong member relationships.

Key Responsibilities

• Greet and assist members with a positive, professional attitude
• Process daily transactions including deposits, withdrawals, payments, and transfers
• Open and maintain member accounts (checking, savings, CDs, IRAs, etc.)
• Identify member needs and recommend appropriate products and services
• Assist with debit cards, online banking, and other digital services
• Balance cash drawer and maintain accurate transaction records
• Resolve member inquiries and concerns efficiently and courteously
• Support branch operations and administrative tasks as needed

Qualifications

• High school diploma or equivalent required
• Previous customer service or cash handling experience preferred
• Strong communication and interpersonal skills
• Attention to detail and accuracy in transactions
• Basic computer skills and ability to learn financial software systems
• Ability to maintain confidentiality and handle sensitive information

Preferred Skills

• Experience in banking or financial services
• Sales or cross-selling experience
• Knowledge of credit union products and services

Why Join North Star?

• Member-focused, community-driven organization
• Supportive team environment
• Opportunities for growth and development
• Competitive pay and benefits package

How to Apply

If you are passionate about helping others and want to make a difference in your community, we encourage you to apply!