Digital Branch Specialist

North Star Community Credit Union; Minot (ND); On-site; USD 21,000 - 30,000; Part time

Job summary

North Star Community Credit Union is seeking a part-time Digital Branch Specialist in Minot, ND. You will be the friendly voice members hear, guiding them through questions, transactions, and digital service channels to ensure smooth banking experiences.

You will help members finance vehicles, plan for their future, and understand accounts and services while building trust and lasting relationships. If you enjoy helping others and learning new technology, this role offers meaningful daily impact.

Qualifications

• 2 days ago Requisition ID: 1392.
• 6 months to 2 years of customer service experience.
• Strong communication and problem-solving skills.
• A passion for helping people.
• Attention to detail and accuracy.
• Comfort learning new technology.
• Professionalism and discretion with confidential information.

Responsibilities

• Be the first friendly voice our members hear through phone, email, and digital channels.
• Answer questions and resolve concerns.
• Assist with transactions and account maintenance.
• Provide timely and accurate information.
• Deliver service that leaves members feeling valued and appreciated.
• Maintain accurate records and follow policies and regulations.

Skills

Communication skills

Problem solving

Attention to detail

Tech-savvy

Discretion

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Digital Branch Specialist

Part Time Digital Branch Minot, ND, US 1 Attachments

2 days ago Requisition ID: 1392

Be the Voice Behind Every Financial Success Story

Digital Branch Specialist (Part-Time)

North Star Community Credit Union

One call. One conversation. One opportunity to make someone's day better.

At North Star Community Credit Union, we don't just answer questions. We help people buy their first car, navigate life's challenges, save for their future, and achieve goals they never thought possible.

As a Digital Branch Specialist, you'll be the friendly voice members hear when they need guidance, solutions, and support. Every interaction is a chance to build trust, create connections, and make a real difference.

If you love helping people, solving problems, and turning ordinary moments into exceptional experiences, we want to meet you.

Why You'll Love This Role

You're Not Just Answering Calls

You're helping members:

• Finance a vehicle
• Plan for their future
• Understand their accounts and services
• Feel confident about their financial decisions

Every day brings new conversations and opportunities to positively impact someone's life.

What You'll Be Doing

Connect & Support

Be the first friendly voice our members hear through phone, email, and digital channels.

You'll:

• Answer questions and resolve concerns
• Assist with transactions and account maintenance
• Provide timely and accurate information
• Deliver service that leaves members feeling valued and appreciated

Help Members Reach Their Goals

You'll guide members through a variety of financial needs, including:

• Opening and maintaining accounts
• Processing transfers and payments
• Supporting ACH and wire transactions
• Assisting with deposit and lending services
• Helping members find solutions that fit their lives

Build Relationships That Matter

Great service is about more than answers.

It's about listening.

You'll:

• Identify member needs
• Recommend products and services that provide value
• Create meaningful conversations
• Build lasting member loyalty and trust

Keep Things Running Smoothly

Behind every great member experience is attention to detail.

You'll:

• Maintain accurate records
• Follow policies and regulations
• Collaborate with teammates
• Participate in training and development opportunities
• Support the credit union's mission and values

What We're Looking For

You might be the perfect fit if you have:

• 6 months to 2 years of customer service experience
• Strong communication and problem-solving skills
• A passion for helping people
• Attention to detail and accuracy
• Comfort learning new technology
• Professionalism and discretion with confidential information

Bonus Points If You Have

• Banking or credit union experience
• Sales or relationship-building experience

Why North Star?

Purpose-Driven Work

Make a meaningful difference in members' lives every day.

Build valuable skills and explore future career paths within the credit union.

Supportive Team Culture

Join people who genuinely care about each other and the members we serve.

Community Impact

Be part of an organization dedicated to strengthening the communities we call home.

Live The North Star Way

Work for a credit union that puts people first, always.

Imagine Your First Day...

A member calls because they're frustrated and need help.

A few minutes later, they hang up relieved because you solved their problem.

Then another member reaches out with a goal to save for something important.

You help them take the first step.

That's the kind of impact you'll have here.

Every day.

Bring your personality. Bring your passion for helping others. We'll provide the opportunity to make a difference.

North Star Community Credit Union
People Helping People