Financial Services Officer

North Star Community Credit Union; Rugby (ND); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Professional Development Opportunities

Employee Wellness Programs

Community Involvement Opportunities

Job summary

North Star Community Credit Union in Rugby, ND is seeking a Financial Services Officer to be the friendly face and trusted resource for members. You’ll help members open accounts, process deposits, and explain loan options while delivering outstanding service.

You’ll build relationships in the Rugby community, guide members toward financial solutions, and support daily branch operations with accuracy and integrity. Join a team dedicated to people helping people.

Qualifications

• Customer service or banking experience preferred
• Strong communication and relationship-building skills
• Attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Professional and positive attitude with teamwork mindset

Responsibilities

• Deliver exceptional service in person, over the phone, and through digital channels
• Build strong relationships with members and the Rugby community
• Create positive experiences that strengthen member loyalty
• Help members feel informed, valued, and supported
• Open and maintain member accounts
• Assist with deposits, withdrawals, and loan payments
• Help members understand products and services available to them
• Recommend solutions that support financial success
• Assist with personal and auto loans
• Guide members through the loan application process
• Answer questions and provide clear communication throughout the lending experience
• Support lending activities that help members achieve their goals
• Process transactions efficiently and accurately
• Follow policies, procedures, and compliance requirements
• Maintain a secure and professional environment
• Support daily branch operations and team initiatives

Skills

Customer service

Banking experience

Communication skills

Relationship building

Attention to detail

Multi-tasking

Team player

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Full Time Administrative Suppo Rugby, ND, US

More Than a Job. A Chance to Make a Difference Every Day.

Rugby, North Dakota

Some people spend their day processing transactions.

Others spend their day helping people buy their first vehicle, reach financial goals, overcome challenges, and build a better future.

At North Star Community Credit Union, you'll do both.

As a Financial Services Officer, you'll be a trusted resource for our members and a key part of the Rugby community. Every day brings new opportunities to build relationships, solve problems, and help people make confident financial decisions.

If you enjoy connecting with people, providing exceptional service, and making a real impact, we invite you to join our team.

What Makes This Role Different?

You're not just opening accounts.

You're welcoming new members into a financial institution they can trust.

You're not just processing loans.

You're helping someone purchase reliable transportation, manage life's surprises, or achieve an important milestone.

You're not just working at a credit union.

What You'll Do

Build Relationships That Matter

Be the friendly face and trusted resource members count on.

You'll:

• Deliver exceptional service in person, over the phone, and through digital channels
• Build strong relationships with members and the Rugby community
• Create positive experiences that strengthen member loyalty
• Help members feel informed, valued, and supported

Help Members Achieve Their Financial Goals

Guide members toward solutions that fit their needs and goals.

You'll:

• Open and maintain member accounts
• Assist with deposits, withdrawals, and loan payments
• Help members understand products and services available to them
• Recommend solutions that support financial success

Help members navigate important financial decisions with confidence.

You'll:

• Assist with personal and auto loans
• Guide members through the loan application process
• Answer questions and provide clear communication throughout the lending experience
• Support lending activities that help members achieve their goals

Keep the Branch Running Smoothly

Success starts with accuracy and attention to detail.

You'll:

• Process transactions efficiently and accurately
• Follow policies, procedures, and compliance requirements
• Maintain a secure and professional environment
• Support daily branch operations and team initiatives

What We're Looking For

The ideal candidate is someone who enjoys helping others and takes pride in delivering outstanding service.

Qualifications

• Customer service, retail, banking, credit union, or related experience preferred
• Strong communication and relationship-building skills
• Attention to detail and commitment to accuracy
• Ability to multitask in a fast-paced environment
• Professionalism and a positive attitude
• Team-oriented mindset
• Willingness to learn lending and financial service solutions

Why North Star?

We believe great member experiences begin with great employees.

When you join North Star Community Credit Union, you'll find more than a job. You'll find a career with purpose.

Community Impact

Help improve the financial lives of the people and communities we serve.

Expand your knowledge, develop new skills, and explore future opportunities within the organization.

Supportive Team Culture

Work alongside people who genuinely care about members, communities, and each other.

Meaningful Work

Every conversation has the potential to make someone's day better and their future brighter.

Stability and Opportunity

Join a respected, community-focused credit union committed to long-term success.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Benefits may include:

• Medical Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Employee Wellness Programs
• Community Involvement Opportunities

Imagine Your First Month

You'll meet members from all walks of life.

You'll help someone open their very first account.

You'll assist a family with a loan.

You'll answer questions, solve problems, and build relationships.

And at the end of the day, you'll know your work mattered.

Not because of the transactions you completed.

Because of the people you helped.

Rugby, ND

Join a team that's committed to helping members succeed, strengthening communities, and creating opportunities for employees to grow.

North Star Community Credit Union
People Helping People.