Contact Center Specialist

North Star Community Credit Union; Minot (ND); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for growth

Supportive team culture

Job summary

A community-focused financial institution in North Dakota is seeking a Contact Center Specialist to provide exceptional service and assist members with inquiries about products and services. The ideal candidate should have over 2 years of experience in financial services and possess strong communication skills. This role includes responsibilities such as guiding members, handling escalated concerns, and recommending appropriate solutions. The organization values a supportive culture and offers competitive pay aligned with experience.

Qualifications

• 2+ years of experience in a call center, banking, or financial services role.
• Proven ability to handle high call volume while maintaining service quality.
• Experience in a credit union or community banking environment preferred.
• Advanced problem-solving and conflict resolution abilities.
• Attention to detail and sound decision-making skills.
• Ability to navigate multiple systems efficiently.

Responsibilities

• Serve as a primary contact for members via phone, delivering prompt and professional service.
• Handle complex inquiries and escalated concerns with efficiency.
• Identify member needs and recommend appropriate products and solutions.
• Assist members with account maintenance requests and service needs.
• Identify member needs and recommend appropriate products and solutions.
• Route calls effectively to ensure members are connected to the right resource.
• Strive for first-call resolution and a seamless member experience.

Skills

Strong communication skills

Relationship building

Problem-solving

Conflict resolution

Attention to detail

Decision making

Multisystem navigation

Job description

Contact Center Specialist

Bring Your Experience to North Star

North Star Community Credit Union is seeking an experienced Contact Center Specialist who excels in delivering exceptional service and building strong member relationships.

In this role, you’ll serve as a trusted point of contact for members—handling inquiries, resolving concerns, and guiding members through products and services with confidence and care.

What You’ll Do

• Serve as a primary contact for members via phone, delivering prompt and professional service
• Handle complex inquiries and escalated concerns with confidence and efficiency
• Provide guidance on accounts, services, and lending‑related questions
• Assist members with account maintenance requests and service needs
• Identify member needs and recommend appropriate products and solutions
• Route calls effectively to ensure members are connected to the right resource
• Strive for first‑call resolution and a seamless member experience

What You Bring

• 2+ years of experience in a call center, banking, or financial services role
• Strong communication and relationship-building skills
• Proven ability to handle high call volume while maintaining service quality
• Advanced problem‑solving and conflict resolution abilities
• Attention to detail and sound decision‑making skills
• Ability to navigate multiple systems efficiently

What Sets You Apart

• Experience in a credit union or community banking environment
• Confidence discussing financial products and services
• Ability to de‑escalate challenging situations with professionalism
• A proactive, member‑first mindset

Why North Star?

• Competitive pay is aligned with your experience
• Opportunities for growth and career advancement
• Supportive, team‑oriented culture
• A mission‑driven organization focused on community impact