Financial Services Officer

North Star Community Credit Union

Devils Lake (ND)

On-site

USD 42,000 - 54,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Employer-sponsored retirement plan

Paid time off and holidays

Employee Assistance Program

Professional development and training

Career growth opportunities

Employee wellness resources

Job summary

North Star Community Credit Union in Devils Lake, ND seeks a Financial Services Officer to deliver exceptional member service, identify needs, and offer personalized financial solutions, including consumer lending and everyday banking. This role emphasizes relationships, trust, and guidance to help members achieve their financial goals; contribute to community wellness and growth through teamwork.

Join a team that invests in career development, offers comprehensive benefits, and promotes from

Qualifications

High school diploma or equivalent.
One year of customer service, sales, lending, banking, or related experience.
Strong communication and interpersonal skills.
Ability to build trust and establish relationships.
Proficient with computers and business software.

Responsibilities

Build relationships with members and provide financial guidance.
Assist with accounts, lending, and digital banking services.
Evaluate consumer loan applications and process funding.
Ensure compliance with policies and regulations.

Skills

Customer service

Lending

Banking

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Computers

Business software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Administrative Suppo Devils Lake, ND, US 1 Attachments

2 days ago Requisition ID: 1390

Location: Devils Lake, North Dakota
Employment Status: Full-Time

Guide Financial Journeys. Change Lives. Grow With North Star.

At North Star Community Credit Union, we believe every financial journey matters.

Whether helping a member purchase their first vehicle, finance a family milestone, consolidate debt, or achieve a personal financial goal, our Financial Services Officers serve as trusted partners every step of the way.

As a Financial Services Officer, you'll build meaningful relationships, provide personalized financial solutions, and help members make confident financial decisions. This role combines exceptional member service, consumer lending, and relationship-building to create positive experiences that improve the financial well-being of our members and communities.

If you're passionate about helping people, enjoy building relationships, and want a career where your work makes a difference every day, we'd love to meet you.

Why North Star?

At North Star Community Credit Union, we're more than a financial institution-we're a team dedicated to helping members, strengthening communities, and creating opportunities for our employees to thrive.

We believe that great member experiences begin with great employees. That's why we invest in our team through ongoing training, career development, leadership support, and opportunities for advancement.

When you join North Star, you'll find:

A member-focused culture built on service, relationships, and trust
Meaningful work that positively impacts the lives of our members
A collaborative team environment where your contributions matter
Leaders committed to supporting your growth and development
Opportunities to expand your lending, sales, and financial services expertise
Career advancement opportunities across our growing organization
A community-minded organization dedicated to making a difference

At North Star, you're not just building a career - you're helping people build brighter financial futures.

What You'll Do

As a Financial Services Officer, you will serve as a trusted financial resource for members by identifying needs, providing solutions, and delivering exceptional service.

Member Relationships & Service

Build and maintain strong relationships with members through personalized service and financial guidance.
Deliver exceptional member experiences through in-person, phone, and digital interactions.
Educate members on products, services, and financial solutions that support their goals.
Resolve member concerns professionally and efficiently.
Interview members and evaluate consumer loan applications.
Process consumer loans from application through funding.
Analyze credit information and recommend appropriate lending solutions.
Ensure lending decisions and documentation comply with established policies and regulations.
Assist members throughout the lending process while providing exceptional service and communication.

Account Services & Financial Solutions

Open and maintain member accounts, including checking, savings, certificates, and related products.
Assist members with digital banking, electronic services, and account access.
Identify opportunities to recommend products and services that enhance members' financial well-being.
Promote the value and benefits of North Star Community Credit Union membership.

Compliance & Operations

Maintain accurate records and documentation.
Adhere to all credit union policies, procedures, and regulatory requirements.
Protect member confidentiality and sensitive information.
Support branch operations and assist with special projects as needed.

What We're Looking For

Required Qualifications

High school diploma or equivalent.
One year of customer service, sales, lending, banking, financial services, or related experience.
Strong communication and interpersonal skills.
Ability to build trust and establish meaningful relationships.
Strong attention to detail and organizational skills.
Ability to maintain confidentiality and professionalism.
Proficiency with computers and business software applications.

Preferred Qualifications

Banking or credit union experience.
Experience opening new accounts and recommending financial products.
Knowledge of consumer lending regulations and compliance requirements.
Demonstrated success in sales, relationship management, or member service roles.

What Makes You Successful

Successful Financial Services Officers are: