Member Services Specialist

Navy Federal Credit Union; Gulf Breeze (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Navy Federal Credit Union is hiring at Gulf Breeze, Florida, to support members with a full range of banking products. The role involves assisting with deposits, loans, and other financial services while building lasting member relationships in a dynamic environment.

You will learn to navigate multiple systems, handle routine transactions, and stay compliant with regulations. This position emphasizes teamwork, adaptability, and customer-focused service in a supportive, growth-minded setting.

Qualifications

• Experience building relationships through rapport, trust, diplomacy and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Ability to stay composed in a high-production and changing environment.
• Experience navigating multiple systems and evolving technologies.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.

Skills

Relationship building

Research & analysis

Independent worker

Adaptability

Systems navigation

Judgment

Change management

Communication

Job description

Navy Federal Credit Union is hiring at Gulf Breeze, Florida, to support members with a full range of banking products. The role involves assisting with deposits, loans, and other financial services while building lasting member relationships in a dynamic environment.

You will learn to navigate multiple systems, handle routine transactions, and stay compliant with regulations. This position emphasizes teamwork, adaptability, and customer-focused service in a supportive, growth-minded setting.