Member Services Specialist — Banking & Solutions

Navy Federal Credit Union; Virginia Beach (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Navy Federal Credit Union in Virginia Beach seeks a frontline associate to support members with deposit and loan products and guide them toward suitable financial solutions. You’ll handle routine transactions, ensure secure cash handling, and escalate service requests as needed.

The role emphasizes building relationships, learning products, and complying with regulations in a team-focused environment.

Qualifications

• Experience building effective relationships through rapport and tact.
• Strong research, analytical and problem-solving abilities.
• Ability to work independently and in a team.
• Maintaining composure in a high-production environment.
• Adapt to evolving technologies and multiple systems.
• Sound judgment and informed decision-making.
• Ability to embrace change in a dynamic setting.
• Clear verbal and written member and colleague communication.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant regulations related to financial products and services.
• Support team members by sharing knowledge as experience grows.
• Ensure cash and other negotiable instruments are handled securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research skills

Independent work

Team collaboration

Adaptability

Sound judgment

Communication (written)

Job description

Navy Federal Credit Union in Virginia Beach seeks a frontline associate to support members with deposit and loan products and guide them toward suitable financial solutions. You’ll handle routine transactions, ensure secure cash handling, and escalate service requests as needed.

The role emphasizes building relationships, learning products, and complying with regulations in a team-focused environment.