Member Service Specialist: Banking & Solutions

Navy Federal Credit Union; St. Louis (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

Navy Federal Credit Union is seeking individuals to provide members with the full range of deposit, loan, and financial services while developing confidence and independence in the role.

Responsibilities include counseling, assisting with accounts, processing routine transactions, and ensuring compliance with regulations. A team-oriented, adaptable candidate with strong communication and problem-solving skills will excel in this environment.

Qualifications

• Experience building rapport and trust with members.
• Strong research, analytical, and problem-solving abilities.
• Able to work independently and in a team.
• Maintains composure in a high-production environment.
• Comfort navigating multiple systems and new technology.
• Effective judgment and decision-making skills.
• Willing to adapt to change initiatives.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship-building

Research & analytics

Independent & team work

Adaptability

Communication skills

Job description

Navy Federal Credit Union is seeking individuals to provide members with the full range of deposit, loan, and financial services while developing confidence and independence in the role.

Responsibilities include counseling, assisting with accounts, processing routine transactions, and ensuring compliance with regulations. A team-oriented, adaptable candidate with strong communication and problem-solving skills will excel in this environment.