Member Experience Specialist

Navy Federal Credit Union; Satellite Beach (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Navy Federal Credit Union seeks a customer-focused team member in Satellite Beach, FL, to assist members with deposits, loans, and other financial services. You will provide product information, open accounts, and resolve basic issues while maintaining compliance and security.

Success requires strong communication, relationship-building, and the ability to work both independently and as part of a team in a high-volume environment.

Qualifications

• Ability to build rapport and trust with members
• Strong verbal and written communication
• Analytical problem-solving abilities
• Comfort working independently and in a team

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-sell products and enhance member relationships through education
• Understand and comply with relevant regulations related to financial products and services
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing

Skills

Relationship building

Communication skills

Analytical thinking

Teamwork

Adaptability

Job description

Navy Federal Credit Union seeks a customer-focused team member in Satellite Beach, FL, to assist members with deposits, loans, and other financial services. You will provide product information, open accounts, and resolve basic issues while maintaining compliance and security.

Success requires strong communication, relationship-building, and the ability to work both independently and as part of a team in a high-volume environment.