Member Services Specialist - Banking & Solutions

Navy Federal Credit Union; Virginia Beach (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Navy Federal Credit Union in Virginia Beach seeks a member services professional to provide the full range of banking products and services. The role supports opening and maintaining deposit accounts, loans, and other financial products while delivering high-quality service to members.

Responsibilities include counseling members on products, processing routine transactions, and complying with federal and institutional regulations.

Qualifications

• Experience building effective relationships through rapport and tact.
• Strong research, analytical and problem-solving abilities.
• Able to work independently and in a team.
• Maintains composure in a high-production environment.
• Navigate multiple systems efficiently and adapt to evolving technologies.
• Sound judgment and decisive decision-making.
• Support change initiatives in a dynamic environment.
• Strong verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with relevant regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research skills

Analytical thinking

Independence

Team collaboration

Adaptability

Communication skills

Job description

Navy Federal Credit Union in Virginia Beach seeks a member services professional to provide the full range of banking products and services. The role supports opening and maintaining deposit accounts, loans, and other financial products while delivering high-quality service to members.

Responsibilities include counseling members on products, processing routine transactions, and complying with federal and institutional regulations.