Member Services & Banking Specialist

Navy Federal Credit Union; Gainesville (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Navy Federal Credit Union in Gainesville, VA seeks a frontline banking professional to support members with deposit accounts, loans, and everyday financial services. You will provide guidance, process routine transactions, and help resolve basic discrepancies while ensuring security and accuracy in a fast-paced environment.

The role emphasizes building member relationships, cross-selling opportunities, and adherence to regulatory requirements.

Qualifications

• Strong relationship-building and diplomacy skills.
• Solid research, analytical, and problem-solving abilities.
• Experience working independently and within a team environment.
• Ability to stay composed in a high-production environment.
• Comfort with using multiple banking systems and evolving technology.
• Good judgment and decision-making in a financial context.
• Effective verbal and written communication to members and colleagues.
• Willingness to support change initiatives in a dynamic setting.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & problem solving

Independent & team work

Adapt to evolving tech

Sound judgment

Verbal & written communication

Change management

Regulatory compliance literacy

Job description

Navy Federal Credit Union in Gainesville, VA seeks a frontline banking professional to support members with deposit accounts, loans, and everyday financial services. You will provide guidance, process routine transactions, and help resolve basic discrepancies while ensuring security and accuracy in a fast-paced environment.

The role emphasizes building member relationships, cross-selling opportunities, and adherence to regulatory requirements.