Member Services & Sales Specialist

Kemba; Gahanna (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

KEMBA in Ohio is seeking a Member Services Representative with I–Senior levels to deliver member-focused sales, service, and account support. You will engage members in person, by phone, and in writing, and may assist with lobby management, tellers, and community involvement depending on experience.

This non-exempt role emphasizes accuracy, relationship building, and adherence to policy. You will work under the Branch Manager, coordinate with other branches, and participate in training to

Qualifications

• High school diploma or equivalent.
• Prior customer service experience, with sales-focused or financial services experience preferred for higher-level placement.
• Demonstrated ability to meet individual sales, service, productivity, and accuracy expectations.
• Strong organizational skills and attention to detail.
• Professional demeanor and positive, outgoing attitude.
• Effective communication skills.

Responsibilities

• Greets, welcomes, and assists members by identifying their needs, offering options, and directing them to the appropriate support or service channel when needed.
• Recommends products and services that assist in meeting members’ financial needs.
• Resolves member requests, questions, and concerns promptly, courteously, and professionally through listening, problem solving, and offering solutions.
• Meets or exceeds all sales, service, and productivity goals established for the position.
• Answers and responds to member inquiries and questions in person, by telephone, and in writing.
• Performs file maintenance, account changes, and member account servicing as necessary.
• Assists members both inside and outside of the branch, including support with ITM machines.
• Maintains audit controls including, but not limited to, dual control, key control, logs and reports, alarms, safe deposit box procedures, and teller-related audit responsibilities.
• Professionally services basic member activity, including processing address changes, adding names to accounts, placing check orders, ordering replacement ATM/debit cards, setting up direct deposit, processing wire transfers and stop payments, providing statement printouts and check copies, and opening deposit accounts.
• Establishes and maintains professional relationships with members while keeping them informed of Credit Union services and policies.

Skills

Customer service

Sales

Communication skills

Organizational skills

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

Windows

Job description

KEMBA in Ohio is seeking a Member Services Representative with I–Senior levels to deliver member-focused sales, service, and account support. You will engage members in person, by phone, and in writing, and may assist with lobby management, tellers, and community involvement depending on experience.

This non-exempt role emphasizes accuracy, relationship building, and adherence to policy. You will work under the Branch Manager, coordinate with other branches, and participate in training to