Member Services Pro II: Financial Solutions

Kemba; Pickerington (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

KEMBA in Pickerington, OH seeks a Member Services Representative II to deliver high-quality sales and service to members, in person, by phone and in writing. This branch-based, non-exempt role drives member satisfaction and contributes to branch goals.

You will recommend products and services, resolve issues, maintain relationships, and collaborate with staff to ensure accurate processing and reporting. Knowledge of financial products and strong communication are essential.

Qualifications

• Requires a high school diploma or equivalent.
• 1–2 years in sales/customer service preferred in financial services.
• Strong organizational skills and attention to detail; high accuracy essential.
• Effective communication and professional demeanor required.
• Basic PC skills, Windows environment.
• Assertive problem-solving abilities and ability to relate to others.

Responsibilities

• Recommends products and services to meet members' financial needs.
• Resolves member issues through listening, problem solving, and offering solutions.
• Meets or exceeds sales, service and productivity goals.
• Answers inquiries and handles account changes as needed.
• Maintains professional relationships with members and informs them of services.
• Works with staff and management; keeps supervisor informed and completes reports.
• Maintains up-to-date status of all sales support activities and reports to management.

Skills

Customer service

Sales

Communication

Attention to detail

Problem solving

Professional demeanor

Windows OS

Teamwork

Education

High school diploma or equivalent

Job description

KEMBA in Pickerington, OH seeks a Member Services Representative II to deliver high-quality sales and service to members, in person, by phone and in writing. This branch-based, non-exempt role drives member satisfaction and contributes to branch goals.

You will recommend products and services, resolve issues, maintain relationships, and collaborate with staff to ensure accurate processing and reporting. Knowledge of financial products and strong communication are essential.