Member Services & Loans Associate

Georgia United Credit Union; Cumming (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Georgia United Credit Union is seeking a branch team member to warmly welcome and assist members, open and close accounts, and research transactions to ensure accurate service.

Starting salary is $20.00 per hour, depending on experience and qualifications. The role includes loan origination support, compliance with EEO and ADA guidelines, and opportunities to promote products while building relationships.

Qualifications

• 1 year of experience in a service-oriented role.
• Must meet qualifications for NMLS registration per SAFE Act.
• Currently notary license or must be able to obtain license as part of standard job duties.
• Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet and Email.

Responsibilities

• Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Present and explain credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes; assist with escalation of complex transactions.
• Inform members about credit union technology services and offerings; assist with troubleshooting technology-related transactions and issues.
• Maintain the credit union’s professional reputation by adhering to professional standards of conduct and policies.
• Identify, recommend, and promote products and services to build financial relationships in alignment with business strategy.
• Demonstrate awareness to achieve branch and individual goals; use consultative conversations to assess member needs and recommend products.
• Promote and establish strong working relationships within the organization by committing to the company’s purpose, mission, and core values.

Skills

Interpersonal Skills

Customer Service

Member-first Mentality

Education

High School or better.

Job description

Georgia United Credit Union is seeking a branch team member to warmly welcome and assist members, open and close accounts, and research transactions to ensure accurate service.

Starting salary is $20.00 per hour, depending on experience and qualifications. The role includes loan origination support, compliance with EEO and ADA guidelines, and opportunities to promote products while building relationships.