Member Services & Personal Banking Sales Pro

KEMBA Financial Credit Union; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

KEMBA Financial Credit Union is seeking a Member Services Representative to engage with members in person, by phone, and in writing, offering tailored financial solutions and delivering high-quality service across branch operations.

The role involves sales and service responsibilities, potential leadership tasks, and a focus on member care while supporting branch goals and community engagement.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience; sales experience valued for higher levels.
• Strong communication and organizational skills; attention to detail.

Responsibilities

• Greet, assist, and identify member needs; direct to appropriate service channel.
• Recommend banking products and services to meet member financial goals.
• Resolve member requests promptly and professionally through listening and problem solving.
• Meet or exceed sales, service, and productivity goals.

Skills

Customer service

Sales

Communication

Attention to detail

Windows

Education

High school diploma

Tools

Windows

Job description

KEMBA Financial Credit Union is seeking a Member Services Representative to engage with members in person, by phone, and in writing, offering tailored financial solutions and delivering high-quality service across branch operations.

The role involves sales and service responsibilities, potential leadership tasks, and a focus on member care while supporting branch goals and community engagement.