Member Services Representative Part Time and Full Time

Planet Fitness - Cambridge Fitness; Mentor (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

A leading fitness franchise is seeking a Team Member in Mentor, Ohio, to enhance member experiences through outstanding customer service. Responsibilities include greeting members, handling inquiries, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, excellent communication skills, and the ability to foster a positive environment. Full-time benefits include health insurance and professional growth opportunities. If you love fitness and enjoy working with people, this is an excellent opportunity.

Qualifications

• At least 18 years of age required.
• Exceptional customer service skills; able to exceed member's expectations.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with various questions.
• Check members into the system and sign up new members.
• Conduct tours for prospective members.
• Facilitate updates to members' accounts and respond to inquiries.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Benefits

• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

COVID-19 precautions

Sanitizing, disinfecting, or cleaning procedures in place.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.