Member Services Representative- Part Time

Planet Fitness - New Port Richey; Washington; On-site; USD 16,531 - 20,664; Part time

Job summary

Planet Fitness - New Port Richey is seeking a Part-Time Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, conducting tours for prospective members, and maintaining the club's cleanliness.

Ideal candidates will possess a customer service background, basic computer skills, and a passion for fitness. The role requires standing and occasional lifting. Join us to promote a healthy and positive environment!

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Passion for fitness and health.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and check in members.
• Respond professionally to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Exceptional customer service skills

Strong listening and problem-solving skills

Job description

Future Opening: Member Services Representative- Part Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.