Member Services Representative 10a5p MF

Planet Fitness - Eclipse Fitness Group; Kennesaw (GA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

In this role, you will greet customers, answer questions, process sign-ups, tour prospective members, update member accounts, respond to inquiries, and help maintain a clean, welcoming club environment. A passion for fitness and reliability are valued traits for success.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Strong customer service and communication skills.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer

Communication

Punctuality

Empathy

Diplomacy

Listener

Education

High School diploma/GED

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.