Member Services Representative - Full time

Planet Fitness; Rochester (MN); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

A leading fitness franchise is seeking a Member Services Representative in Rochester, MN. The role involves providing superior customer service, greeting members and guests, and handling front desk operations. Candidates should have a passion for fitness, excellent customer service skills, and reliability. Responsibilities include assisting members with inquiries, tours, and account management. If you are upbeat and enjoy working in a customer-focused environment, apply now for this exciting opportunity!

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Ability to empathize and problem solve.

Responsabilités

• Greet members and guests with exceptional customer service.
• Handle front desk activities like answering phones and checking members in.
• Respond to member questions and concerns timely and professionally.

Connaissances

Customer service skills

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Strong listening skills

Problem solving

Formation

High School diploma/GED equivalent

Description du poste

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.