Part Time Member Services

Planet Fitness; Brunswick (OH); On-site; USD 14,206 - 20,233; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Free Black Card when employed

Job summary

A fitness franchise in Brunswick, OH, is looking for a Member Services Representative to provide an exceptional experience for members and guests. Responsibilities include greeting members, managing front desk activities, and ensuring club cleanliness. Ideal candidates are enthusiastic about fitness, possess strong customer service skills, and can work flexible shifts, including weekends. A high school diploma or GED and basic computer skills are required. Join us and enjoy benefits such as discounts and free uniforms.

Qualifications

• Customer service background preferred.
• Must be at least 18 years of age.
• Ability to lift up to 50 lbs occasionally.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities, including answering phones.
• Check members into the system and sign up new members.
• Take prospective members on tours of the facility.
• Assist in maintaining cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Strong listening skills

Problem-solving abilities

Punctuality and reliability

Education

High School diploma/GED equivalent

Job description

Benefits:

Employee discounts

Free uniforms

Opportunity for advancement

Job Summary

Weekend Openings: 6a-2p, 9a-5p, 2p-10p, 5p-10p. Weekday Shifts: 3p-10p (with 5p-10p exceptions)

Pay starts at $12.50, with a $.50 increase after 30 days of hire and training completion.

Great/Flexible for college students

Free Black Card when employed with us.

• must be able to work at least one weekend day

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.