Member Services Representative Full Time

Planet Fitness - Eclipse Fitness Group; Brandon (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

A leading fitness franchise is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, answering queries, checking in members, and providing tours. Ideal candidates will have a strong customer service background and a passion for health and fitness. This role requires a positive attitude, strong listening skills, and the ability to empathize with others.

Qualifications

• Customer service background preferred.
• Ability to interact positively with members and co-workers.
• Strong listener with problem-solving skills.

Responsibilities

• Greet members and guests to provide exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and facilitate sign-ups.

Skills

Customer service skills

Basic computer proficiency

Positive attitude

Education

High School diploma/GED equivalent

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.