Member Services Representative Full Time 2nd shift

Planet Fitness; Tampa (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Training & development

Paid time off

Job summary

A fitness franchise is seeking a Member Services Representative to create a positive experience for members through exceptional customer service. Responsibilities include greeting members, handling front desk operations, and answering inquiries. Candidates should possess a passion for fitness, a high school diploma, and strong customer service skills. This is a great opportunity for individuals looking to contribute to a vibrant fitness community.

Qualifications

• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Ability to interact professionally with members and co-workers.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system and assist new member sign-ups.
• Take prospective members on tours of the facility.
• Respond to member questions and concerns professionally.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Strong listening skills

Ability to empathize and problem solve

Exceptional customer service skills

Education

High School diploma/GED equivalent

Job description

Benefits

• Dental insurance
• Health insurance
• Training & development
• Paid time off

Overview

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Hours would be from 2:00 pm to 10:00 pm.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.