Member Services Representative Part Time - mornings

Midwest Fitness Partners; Cincinnati (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

Midwest Fitness Partners is seeking a part-time Member Services Representative in Cincinnati, Ohio. This role focuses on creating a positive experience for members and guests by delivering exceptional customer service and handling front desk operations.

Key qualifications include a background in customer service, basic computer proficiency, and a passion for fitness. The candidate must have strong communication skills and be able to handle membership inquiries efficiently. CPR/AED Certification is required.

Qualifications

• Customer service background preferred.
• Upbeat and positive attitude!
• Must be 18 years of age or older.
• CPR/AED Certification required.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Handle front desk activities including answering phone calls.
• Assist members with check-in and tours.

Skills

Customer service skills

Communication skills

Problem-solving skills

Computer proficiency

Punctuality

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative Part Time will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR/AED Certification required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Franchise Employment Notice

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.