Member Services Representative - Midday

Crunch Fitness - Fitness Growth Capital; Chambersburg (Franklin County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job summary

Crunch Fitness - Fitness Growth Capital in Chambersburg invites energetic staff to join our front desk team. You will greet members, process check-ins, promote memberships, and coordinate services while maintaining a welcoming club atmosphere.

The role requires strong English communication, reliable computer skills, and a friendly, professional demeanor. Training & development are provided, with opportunities for advancement within our growing network.

Qualifications

• Fluent in English and able to communicate clearly.
• Proficient reading and writing skills.
• Computer skills required.

Responsibilities

• Sell memberships and process payments.
• Greet members and guests with a smile.
• Check in members and guests per procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming atmosphere for members.
• Maintain a clean and organized work area.
• Open and close the club per schedule.

Skills

Strong customer service skills

Fluent in English

Proficient reading and writing

Computer skills

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings