Member Services Representative

Crunch Fitness - Fitness Growth Capital; Daytona Beach (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible schedule

Training & development

Wellness resources

Job summary

Crunch Fitness - Fitness Growth Capital is hiring for a Membership Sales role at our Daytona Beach location. Responsibilities include greeting members, driving membership sales, and ensuring smooth check-ins.

The position supports club operations and guest services, with a focus on customer care and accurate processing of transactions. Ideal candidates communicate effectively in English, demonstrate strong customer service, and possess basic computer skills to navigate club software and

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills required.

Responsibilities

• Membership Sales.
• Greet members and guests with a smile and farewell as they exit the club.
• Check in all members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming club atmosphere.
• Handle member requests or escalate to a manager.

Skills

Fluent in English

Proficient reading and writing

Computer skills

Strong customer service

Job description

Benefits:

• Flexible schedule
• Training & development
• Wellness resources

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings