Member Services Representative

Crunch Fitness - Fitness Growth Capital; Pine Knoll (MD); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Crunch Fitness - Fitness Growth Capital in Maryland is seeking a friendly front desk associate to drive membership sales and deliver welcoming service to members and guests.

You will greet visitors, check in members, relay messages, answer phones politely, promote services, process payments, sell retail, and keep the club clean and organized while following company procedures and policies.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills required.

Responsibilities

• Membership sales.
• Greet all members & guests with a smile and exit politely.
• Check in all members and guests per company procedures.
• Facilitate messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming atmosphere for members.

Skills

Strong customer service skills

Fluent in English

Proficient reading and writing skills

Computer skills

Tools

Club software

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings