Member Services Representative

Crunch Fitness - Northeast Florida; Orange Park (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Wellness resources

Job summary

A leading fitness company in Orange Park seeks a motivated Membership Sales Associate to engage with members and guests. The role involves sales, member check-in, and ensuring a welcoming atmosphere. Candidates should possess strong customer service skills and be fluent in English, contributing to a vibrant fitness community. This position also includes tasks like maintaining cleanliness and handling retail sales.

Qualifications

• Must be fluent in English to effectively communicate with members.
• Strong customer service skills to assist members and guests.

Responsibilities

• Membership Sales and service to ensure member satisfaction.
• Greet all members & guests warmly upon entry and exit.
• Facilitate messages on club software during member check-in.
• Communicate special events to members and guests.
• Maintain high cleanliness and organization of work areas.
• Assist in various projects as delegated by management.

Skills

Strong customer service skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Job description

Benefits

• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources

Reports to

• Manager

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills

• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings

• Monthly or Weekly Department Meetings
• Employee Training Meetings