Member Services Representative — Growth & Benefits

LaGrange County REMC; LaGrange (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Health Savings Account

Paid time off

Holidays

Discount programs

On-site fitness center

Life insurance

Short-term disability

Long-term disability

Pension plan

401(k) and Roth 401(k) with company?

Job summary

LaGrange County REMC is seeking a Customer Service Representative to join our team. The role focuses on assisting members with account inquiries, processing payments, and managing collections in a cooperative setting.

The ideal candidate will have at least two years of customer service experience, a high school diploma or GED, and a willingness to learn about billing and electricity-related components. This on-site position offers a competitive hourly wage and benefits.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service experience.
• Knowledge of electricity, billing, and collections is a plus.

Responsibilities

• Serve as the primary contact for member inquiries and address account questions.
• Process collections procedures and create service orders as needed.
• Calculate and post payments to member accounts.

Skills

Customer service

Account inquiries

Collections procedures

Education

High school diploma or GED

Associate degree in business or accounting (preferred)

Job description

LaGrange County REMC is seeking a Customer Service Representative to join our team. The role focuses on assisting members with account inquiries, processing payments, and managing collections in a cooperative setting.

The ideal candidate will have at least two years of customer service experience, a high school diploma or GED, and a willingness to learn about billing and electricity-related components. This on-site position offers a competitive hourly wage and benefits.