Member Services Specialist - Growth, Billing & Benefits

Wabash Valley Power Alliance; LaGrange (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contributions

Paid time off

10 paid holidays

Disability coverage

Life insurance

Pension plan

401(k) with company match

Job summary

LaGrange County REMC is hiring a Customer Service Representative in LaGrange County. This full-time role focuses on serving members, handling account inquiries, and performing collections, service orders, and payment postings to ensure accurate billing and strong member relations.

We value an analytical, detail-oriented mindset and at least two years of customer service experience. Competitive hourly compensation is offered with growth opportunities.

Qualifications

• High school diploma, GED, or equivalent required.
• Minimum of 2 years of customer service experience.
• Knowledge of electricity, electrical components, billing, and collections preferred.

Responsibilities

• Serve as the primary contact for members and respond to account inquiries.
• Interact with members to address account questions and resolve issues.
• Perform collections procedures, create service orders, and calculate and post payments.

Skills

Customer service

Analytical skills

Attention to detail

Education

High school diploma / GED

Job description

LaGrange County REMC is hiring a Customer Service Representative in LaGrange County. This full-time role focuses on serving members, handling account inquiries, and performing collections, service orders, and payment postings to ensure accurate billing and strong member relations.

We value an analytical, detail-oriented mindset and at least two years of customer service experience. Competitive hourly compensation is offered with growth opportunities.