Member Services & Billing Specialist

Indiana Electric Cooperatives; Indiana (PA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA with company contributions

Paid time off

10 paid holidays

Discount programs

On-site fitness center

Pension plan

401(k) and Roth 401(k) with match

Job summary

LaGrange County REMC in Indiana seeks a Customer Service Representative to be the primary contact for members, handling account inquiries, payments, and service orders. You will interact with members to address questions and support collections efforts.

Ideal candidates have a high school diploma and at least 2 years of customer service experience; an associate degree is preferred. The organization provides strong benefits including an HSA, PTO, holidays, and retirement plans.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years customer service experience.
• Preferred: Associate degree in business, accounting, or related field.

Responsibilities

• Serve as the primary point of contact for members.
• Process account inquiries and resolve questions.
• Perform collections procedures and post payments.
• Create service orders and update member records.

Skills

Customer service

Communication

Detail orientation

Education

High School Diploma or GED

Associate degree in business or related field

Tools

Billing software

Payment processing systems

Job description

LaGrange County REMC in Indiana seeks a Customer Service Representative to be the primary contact for members, handling account inquiries, payments, and service orders. You will interact with members to address questions and support collections efforts.

Ideal candidates have a high school diploma and at least 2 years of customer service experience; an associate degree is preferred. The organization provides strong benefits including an HSA, PTO, holidays, and retirement plans.