Member Services Specialist: Elevate Customer Care

Clay Today; Spokane (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Kootenai Electric Cooperative is seeking a diligent Member Service Representative in a cooperative, customer-focused environment. You will handle inquiries about services, billing, and membership, process payments and account changes, and maintain accurate records with confidentiality.

Responsibilities include assisting with online accounts, energy questions, and preparing service orders, while upholding safety and teamwork in a collaborative office setting.

Qualifications

• High school diploma or equivalent required.
• Six months of customer service experience or similar.
• Experience with computers and software.
• Strong problem-solving and organizational skills.

Responsibilities

• Greet members and visitors, answer inquiries about services and billing.
• Process payments, new memberships, account changes, and transfers.
• Maintain member information confidentiality and accurate records.
• Assist with energy-related questions and online account setup.
• Prepare service orders and respond to inquiries promptly.

Skills

Safety

Quality of Work

Productivity

Technical Knowledge

Communication

Teamwork

Accountability

Integrity

Professionalism

Problem-Solving

Education

High school diploma or equivalent

Job description

Kootenai Electric Cooperative is seeking a diligent Member Service Representative in a cooperative, customer-focused environment. You will handle inquiries about services, billing, and membership, process payments and account changes, and maintain accurate records with confidentiality.

Responsibilities include assisting with online accounts, energy questions, and preparing service orders, while upholding safety and teamwork in a collaborative office setting.