Customer Service Representative (LaGrange County REMC)

Indiana Electric Cooperatives; Indiana (PA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA with company contributions

Paid time off

10 paid holidays

Discount programs

On-site fitness center

Pension plan

401(k) and Roth 401(k) with match

Job summary

LaGrange County REMC in Indiana seeks a Customer Service Representative to be the primary contact for members, handling account inquiries, payments, and service orders. You will interact with members to address questions and support collections efforts.

Ideal candidates have a high school diploma and at least 2 years of customer service experience; an associate degree is preferred. The organization provides strong benefits including an HSA, PTO, holidays, and retirement plans.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years customer service experience.
• Preferred: Associate degree in business, accounting, or related field.

Responsibilities

• Serve as the primary point of contact for members.
• Process account inquiries and resolve questions.
• Perform collections procedures and post payments.
• Create service orders and update member records.

Skills

Customer service

Communication

Detail orientation

Education

High School Diploma or GED

Associate degree in business or related field

Tools

Billing software

Payment processing systems

Job description

Customer Service Representative (LaGrange County REMC)

Are you a highly motivated, analytical, detail-oriented individual looking for the opportunity to use your customer service skills? Do you thrive in a fast-paced work environment where you can make a difference in a small but progressive company? LaGrange County REMC is focused on providing excellent service and is seeking to fill the position of Customer Service Representative.

About Us

LaGrange County REMC distributes electricity to more than 7,000 members across 600 miles of power lines and delivers high-speed internet through more than 500 miles of fiber to nearly 5,000 customers. For over 90 years, we’ve powered our local communities and taken pride in keeping them connected.

As a cooperative, we’re committed to exceptional service, dependable energy, and forward-thinking innovation. We’re seeking team members who share our values of determination, teamwork, excellence, and innovation—and who want to help strengthen the essential services our communities rely on every day.

Job Description

As the Customer Service Representative, you will be the primary point of contact for our members. You will be responsible for processing member account inquiries and interacting with members to address account questions. In this role you will also be required to perform collections procedures, create service orders, calculate, and post payments.

Qualifications

Required:

• A high school diploma, GED, or equivalent education.
• Minimum of 2 years customer service experience.

Preferred:

• Associate degree in business, accounting, or related field.
• Knowledge of electricity and electrical components, billing, and collections.

Additional Information

What’s in it for you!

• Salary range for this position is $20 to $24.50 per hour depending on qualifications and experience, with a progression opportunity to reach $30 per hour.
• Comprehensive medical, dental, and vision coverage
• Health Savings Account (HSA) with company contributions
• Immediate eligibility for paid time off - no waiting period
• 10 paid holidays each year
• Access to exclusive national discount programs
• On-site fitness center to support your wellness goals
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• Fully funded pension plan - a rare and valuable retirement benefit
• 401(k) and Roth 401(k) plans with company match