Member Services Representative

Brunswick Electric Membership Corporation; Supply (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Brunswick Electric Membership Corporation is seeking a customer service oriented individual to provide live or virtual support for members before, during, and after participation with the cooperative.

You will assist with payments, billing inquiries, and create service orders for electric services, while listening to concerns and promoting energy solutions to meet members' needs.

Qualifications

• Experience in customer service or call center environments.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills for customer and team interactions.

Responsibilities

• Assist members with making payments and billing inquiries.
• Create service orders to repair, connect or disconnect electric services.
• Listen to members' concerns, issues and questions.
• Resolve concerns and questions about electric services or energy solutions.
• Maintain a positive attitude and calmly respond to concerns or complaints.
• Open new member accounts.
• Enhance member experience by promoting cooperative differences and addressing concerns.
• Recommend new products or innovative energy solutions to meet members' needs.
• Escalate issues to other departments as necessary.
• Participate in other projects and administrative tasks as requested.

Skills

Customer service

Verbal communication

Written communication

Organization

Interpersonal skills

Job description

** More than one candidate may be hired for this position.

Position Purpose: Provide live or virtual support for members before, during and after their participation with the cooperative.

Duties include:

• Assist members with making payments and billing inquiries
• Create service orders to repair, connect or disconnect electric services
• Listen to members' concerns, issues and questions
• Resolve members' concerns and questions about electric services or energy solutions
• Maintain a positive attitude and calmly respond to members' concerns or complaints
• Open new member accounts
• Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise
• Recommend new products or innovative energy solutions to meet members' needs
• Escalate issues and questions to other departments, as necessary
• Other projects and administrative tasks as requested

Qualifications:

• Previous experience in customer service, call center, or a similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills and the ability to interact with customers and team members

Equal Opportunity/Affirmative Action Employer m/f/d/v