Member Services Representative FT 2pm10pm

Planet Fitness - Midwest Management Group; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness - Midwest Management Group is looking for a Member Services Representative in Cincinnati, Ohio. This role focuses on creating a positive experience for members by providing top-notch customer service. Responsibilities include greeting members, answering phones, and assisting with account updates. Candidates should have a background in customer service, a passion for fitness, and possess exceptional interpersonal skills. CPR/AED Certification and reliability are required for this position.

Qualifications

• Background in customer service is preferred.
• Must demonstrate a passion for fitness and health.
• Punctual and reliable demeanor is crucial.
• CPR/AED Certification is required.

Responsibilities

• Greet members and guests, providing exceptional service.
• Answer phones and assist callers with questions.
• Check members in and assist with new member sign-ups.
• Take prospective members on tours of the facility.
• Respond to member inquiries in a timely manner.

Skills

Customer service background

Basic computer proficiency

Exceptional customer service skills

Strong listening skills

Problem-solving skills

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR/AED Certification required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.