Member Services Representative Part Time 8am - 3pm

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through outstanding customer service. You will greet members and guests, handle front desk tasks, process sign-ups, and guide tours for prospective members.

The role requires a passion for fitness, a friendly demeanor, reliability, and clear communication. Join a team focused on welcoming environments and member satisfaction.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and healthy living.
• Upbeat, positive attitude and strong work ethic.
• Punctual and reliable team member.
• Strong communication and problem-solving skills.
• Diplomacy and professional conduct in all interactions.
• Minimum HS diploma; 18+ years old.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle front desk tasks: answer phones, sign-ups, member check-ins.
• Assist with account updates and tours for prospective members.
• Address member questions promptly and escalate as needed.
• Maintain clean, organized club appearance.

Skills

Customer service

Computer basics

Fitness interest

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

18+ and HS diploma

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.