Full Time Member Services Representative morningday shift

Planet Fitness - Midwest Management Group; Lexington (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

Planet Fitness - Midwest Management Group in Lexington, Kentucky is seeking a Member Services Representative to create a positive member experience and provide exceptional customer service. Key responsibilities include handling front desk activities such as member check-ins and inquiries, while educating prospective members about the facility. Ideal candidates possess a passion for fitness, strong communication skills, and a high school diploma. CPR/AED certification is a must. Join us in fostering a welcoming environment for our fitness community.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• CPR/AED Certification required.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Assist in maintaining cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional communication skills

Empathy and problem-solving

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate needed updates to members’ accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR/AED Certification required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.