Member Services Representative ThursSunday

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to deliver a positive member experience and top-tier customer service.

You will greet members, assist with sign-ups, answer calls, check-in members, give tours, and help keep the club clean and welcoming for everyone.

The role requires a friendly, reliable individual with basic computer skills and a passion for fitness, able to communicate effectively and work well with staff.

Qualifications

• Minimum high school diploma or GED.
• Strong customer-service orientation.
• Ability to greet and assist members and guests.
• Basic computer skills and phone etiquette.
• Reliable and punctual.
• Team player with positive attitude.
• Must be 18 or older.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Assist with account updates.
• Resolve member questions or escalate to management.
• Maintain clean and neat club environment.

Skills

Customer service

Communication

Problem solving

Empathy

Listening

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.