Member Services Representative Weekday 5pm - 10pm

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through outstanding customer service at the front desk. You will greet members, handle sign-ups, tours, phone inquiries, and assist with account updates while maintaining a clean, welcoming club environment.

A passion for fitness and a reliable, upbeat attitude are essential. This role emphasizes strong communication, empathy, and professional interaction with members and

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctual and reliable.
• Excellent customer service skills.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• New member sign-up and tours for prospective members.
• Facilitate updates to member accounts.
• Respond to member questions and escalate as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Computer basics

Positive attitude

Punctuality

Empathy

Problem solving

Diplomacy

Teamwork

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.