Member Services Representative 6am2pm MF

Planet Fitness - Eclipse Fitness Group; Marietta (GA); On-site; USD 21,000 - 32,000; Part time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative in Marietta, GA. You will create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting guests, managing front desk tasks, answering calls, signing up new members, giving tours, updating member accounts, and maintaining a clean club environment. A high school diploma or GED is required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude is a must.
• Punctuality and reliability are essential.
• Exceptional customer service skills; ability to interact professionally with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities.
• Answer phones and assist callers with questions.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours and answer questions.
• Maintain neatness and cleanliness of the club.
• Respond to member questions promptly and elevate issues when needed.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.