Member Services Representative Morning Shift 6am2pm

Planet Fitness - Eclipse Fitness Group; Smyrna (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Job summary

Planet Fitness - Eclipse Fitness Group in Smyrna, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet guests, handle front desk duties, answer phones, check members in, sign up new members, give tours, update accounts, and address questions promptly while maintaining a clean, welcoming club environment.

Qualifications

• Customer service background or experience preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service and interpersonal skills.
• Strong listening and problem-solving abilities.
• Demonstrate diplomacy in all interactions.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system.
• Sign up new members and conduct tours.
• Update member accounts as needed.
• Respond to questions and concerns promptly and escalate to management as needed.
• Assist in maintaining a neat and clean club environment.

Skills

Customer service

Front desk

Communication

Problem solving

Teamwork

Punctuality

Empathy

Active listening

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.