Member Service Representative

Midwest Fitness Partners; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free gym membership

Health insurance after 90 days

Job summary

Midwest Fitness Partners is seeking a Member Services Representative to enhance the member experience at our Cincinnati location. The ideal candidate will greet members and guests, handle front desk activities, and ensure an exceptional customer service experience.

We're looking for someone who is passionate about fitness, has strong communication skills, and is able to maintain a positive environment. Benefits include a free gym membership and health insurance after 90 days of full-time service.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills; able to interact positively with members and co-workers.

Responsibilities

• Greet gym members, prospective members, and guests.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally.

Skills

Customer service background

Basic computer proficiency

Exceptional customer service skills

Strong listening skills

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check gym members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications and Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits and Safety Precautions

• We provide facial coverings for all employees to be worn at all times.
• Complete wellness checks before every shift.
• Take temperature before every shift.
• Free gym membership.
• Health insurance after 90 days full time.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.