Early Morning Member Services Representative

Planet Fitness - United FP Management, LLC; Fort Myers (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

A local fitness center in Fort Myers is seeking an Early Morning Member Services Representative. This role is vital in creating a positive member experience by providing superior customer service to members, prospective members, and guests. Responsibilities include greeting and assisting customers, managing front desk activities, and maintaining the cleanliness of the club. Ideal candidates possess a strong customer service background, basic computer skills, and a passion for fitness. Reliability, punctuality, and an upbeat attitude are essential for success in this position.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Facilitate updates to member accounts and respond to questions.

Job description

Early Morning Member Services Representative

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.