Member Services Representative PT

Planet Fitness - Eclipse Fitness Group; Orange Park (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Florida is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet people at the front desk, answer phones, check members in, sign up new members, take tours for prospective members, update accounts, resolve questions, and escalate to a Manager when needed, while helping maintain a clean, welcoming club.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and health.
• Must be 18+ and able to communicate professionally.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks including answering phones.
• Check members in and sign up new members.
• Take tours for prospective members.
• Update member accounts and assist with questions.
• Escalate issues to Manager as needed.
• Assist in maintaining the club's cleanliness.

Skills

Customer service

Basic computer skills

Communication

Positive attitude

Punctuality

Listener

Diplomacy

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a muss.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.