Member Services Representative

Platinum Coastal Group; Town of Florida (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an on-site teammate to warmly greet members and assist with queries about services, benefits, and activities. This entry-level role focuses on delivering friendly, professional service in a fast-paced environment and helping with events and engagement initiatives.

You will interact face-to-face with members, resolve routine requests, and support check-in activities to foster strong community engagement.

Qualifications

• Strong communication skills and a friendly, professional demeanor for fast-moving environments.

Responsibilities

• Greet and assist members onsite.
• Answer questions about services, benefits, and activities.
• Help resolve routine member requests and support events.
• Support check-in and engagement initiatives.

Skills

Customer service

Events

Entry-level

Customer

Job description

• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

Primary Responsibilities

• Greet and assist members onsite
• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,events,entry-level,customer