Member Services Representative Overnight

Crunch Fitness - Fit Fusion LLC; Noblesville (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

A leading fitness center in Noblesville, Indiana, is seeking individuals with strong customer service skills and proficiency in English for various responsibilities, including membership sales and member check-ins. The ideal candidate must maintain a professional disposition and a clean working environment, ensure excellent member engagement, and assist in club operations. Experience in sales and customer service is preferred.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills required.
• Strong customer service skills preferred.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Overview

Reports to: Manager

Requirements

• Fluent in English


• Proficient reading and writing skills


• Computer Skills

Special Skills

• Strong customer service skills

Responsibilities

• Membership Sales


• Greet all members & guests with a smile and wish them well as they exit the club


• Check in all members and guests in accordance with company procedures


• Facilitate any messages on club software at member check-in


• Answer phones in courteous, helpful, professional manner


• Communicate special events to members and guests


• Maintain an atmosphere, which makes members feel welcome


• Facilitate all member requests or forward to a manager


• Maintain professional disposition at all times


• Sell retail products


• Schedule member services: tanning, etc


• Facilitate payment of member services in accordance with company procedures


• Know club facility, services, and schedules


• Maintain a clean and organized work area


• Assist in all projects as delegated by club management


• Follow all policies and procedures in the Employee Handbook


• Opening and closing duties

Meetings

• Monthly or Weekly Department Meetings


• Employee Training Meetings