Member Experience Associate

Platinum Coastal Group; Indianapolis (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

Platinum Coastal Group in Indianapolis seeks an entry-level onsite member services assistant to create a welcoming experience for members through friendly service, engagement, and clear information about available services and activities. You will handle routine requests, support on-site events, and help maintain a positive atmosphere in a fast-moving environment.

Strong communication and dependable, coachable attitude are key; related experience in retail, hospitality, or customer-facing roles

Qualifications

• A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment.
• Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Responsibilities

• Welcome members and guests
• Provide information about services and activities
• Assist with routine requests and concerns
• Support onsite member events and engagement

Skills

customer service

entry-level

focus

Job description

About This Position

This entry-level role creates a positive onsite experience for members through service, engagement, and relationship building.

Your focus

• Welcome members and guests
• Provide information about services and activities
• Assist with routine requests and concerns
• Support onsite member events and engagement

On-site expectation

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What we value:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,entry-level,focus